Do you need an honest, outside view of your hotel establishment?
If you are relying on staff within your establishment to let you know how customers find their visit, then you just won’t know what’s going on in terms of the customer experience. It can pay dividends to call in an undercover hotel visitor to carry out an analysis of your establishment.
Several members of our team are experienced in analysing your hotel stay experience, be it menu choices and execution, seating, bedding, bathing, staff service, etc, – it’s all included in our comprehensive and honest assessment. Just contact us for further information.